All order inquiries should be made to: ivychicboutique2020@gmail.com.

Please do not DM or leave comments on the Instagram Page.

Direct Messages will have a slower response rate due to high volume of DMs, it is easy for your DM to get lost and buried below all other messages. 

How soon will I get a response?

Email response time is 24-48 business hours including weekends.

Is there a number I can contact?

At this time, we do not have a phone line you may contact. However, it is coming soon. The best way to reach us is via email.

How do I cancel my order?

There are no order cancellations. Please be sure you want to place your order before ordering. 

How do I get a refund?

No refunds are issued unless there was a mistake on our part during the fullfillment process for your order.

Is it too late to exchange an item?

Exchanges have a 7 business day window from the date you received your item. The date you received your item is the day the tracking number shows as Delivered to your residence. For example, if you receive your item on the 1st of the month, you have until the 8th to reach out to us for an exchange. The item must be sent back before the 7 day window expires. Any items sent back to us after the 7 day window will be sent back to you. Please keep in mind any orders placed during any of our “major sales” are not eligible for store credit or exchange.

Will I receive a prepaid shipping label?

We do not provide shipping labels for returns or exchanges. 

How should I ship my item?

When returning an item, we recommend using any Royal Mail tracked services as it is the most affordable shipping option and comes with a tracking number.

I received the wrong item and need to send it back, am I still responsible for return shipping?

No, if the mistake was made on our part, we will cover the shipping costs for the return.

Where do I send my exchange to?

Exchanges should be made sent to:

133 Aragon Road , Sm4 4qg, Morden, United Kingdom.

Please be advised that if you send back an item after it has been worn and or stained, we can not offer an exchange and will ship it back to you at your own cost. There will be a new cost to re-ship it back to you. Please make sure items are in new/unworn condition before sending in for an exchange. 

What should I include in the package?

Please include the name and order number associated with the order as well as any special notes.

Is my item eligible for an exchange?

Due to hygiene and resale purposes, the following items are FINAL SALE and are not eligible for exchange:

 Items purchased during big sales.